Differences

This shows you the differences between two versions of the page.

--- faq [2023/08/03 07:15] – Ronell Sicat
+++ faq [2026/09/07 06:29] (current) – James Kress
@@ Line 1: / Line 1: @@
 ====== Frequently Asked Questions ======
-<WRAP center round help 100%> ===== How Do I Contact the KVL or Request Help? =====
+/* Headings are kept OUTSIDE the <WRAP> boxes on purpose: a heading placed
+   inside a WRAP loses its section-edit button, forcing whole-page edits. */
+===== How Do I Contact the KVL or Request Help? =====
+<WRAP center round help 100%>
   * [[start#contact_us|KVL Contact Info and Social Media]]
+  * For anything else, email us at help@vis.kaust.edu.sa — this creates a ticket so nothing gets lost.
 </WRAP>
-<WRAP center round help 100%> ===== How Do I Acknowledge the KVL's Contributions in My Work? =====
+===== How Do I Acknowledge the KVL's Contributions in My Work? =====
-  * If we have been integral to your work, co-authorship is appreciated
+<WRAP center round help 100%>
+  * If we have been integral to your work, co-authorship is appreciated.
   * If we provided facilities, advice, or basic visualizations, the following acknowledgment is requested:
-    * “This work [or part of this work] was conducted using resources and services at the Visualization Core Lab at King Abdullah University of Science and Technology (KAUST). Specifically, we thank [first name] [last name] for their support in creating the visualizations for this manuscript.”
+<WRAP center round box 90%>
+“This work [or part of this work] was conducted using resources and services at the Visualization Core Lab at King Abdullah University of Science and Technology (KAUST). Specifically, we thank [first name] [last name] for their support in creating the visualizations for this manuscript.”
+</WRAP>
+  * Not sure who to name, or whether co-authorship applies? Ask us at help@vis.kaust.edu.sa.
 </WRAP>
-<WRAP center round help 100%> ===== How Can I Share My Data with KVL for Support? =====
+===== How Do I Find the MPR? =====
-  * **Sharing Data on Ibex**
+<WRAP center round help 100%>
-    * KVL has a scratch directory where you can copy your data. This data will be automatically purged after 60 days.
+Watch this short video for directions to the Multi-Purpose Room (MPR), in Building 1, Level 2, Room 2418:
-      *  ''/ibex/tmp/kvl''
+<WRAP centeralign>
-        * Data from Shaheen can be copied here as well. Shaheen is mounted on ibex from: ''/lustre2''
+{{ youtube>eWRdPnau_Bc?half | Directions to MPR}}
-  * **Sharing Data on Shaheen**
+</WRAP>
-    * Copy data to the Ibex KVL scratch using the directions above.
-    * ''/scratch/tmp''
-  * **Other options**
-    * OneDrive link
-    * Google Drive link
-    * Dropbox link
-    * DataWaha link
-    * USB drive
-    * Hardrive
-    * [[help@vis.kaust.edu.sa|email]] if none of the above are possible
 </WRAP>
-<WRAP center round help 100%> ===== How Do I Stream Content to Zone 2? =====
+===== How Do I Find the Showcase? =====
-  * [[facility_user_guides#zone_2|Zone 2 User Guide]]
+<WRAP center round help 100%>
+Watch this short video for directions to the Showcase facility, in Building 1, Level 2, Room 2304 — this is where Zone 1 and Zone 2 are:
+<WRAP centeralign>
+{{ youtube>eg3_ilXm-Fg?half | Directions to Showcase}}
+</WRAP>
 </WRAP>
+===== How Do I Find the Cubes? =====
+<WRAP center round help 100%>
+Watch this short video for directions to the Cubes facility, in Building 1, Level 2, Room 2428:
+<WRAP centeralign>
+{{ youtube>6_g6t_9uQpM?half | Directions to Cubes}}
+</WRAP>
+</WRAP>
+===== How Can I Share My Data with KVL for Support? =====
+<WRAP center round help 100%>
+Pick whichever of these is easiest for you.
+  * **Copy it to a KVL scratch directory on Ibex**
+    * ''/ibex/tmp/kvl'' — note that data here is **automatically purged after 60 days**.
+  * **Copy it to a KVL scratch directory on Shaheen**
+    * ''/scratch/tmp''
+/* TODO - CONFIRM BEFORE PUBLISHING: the previous version of this page said KVL
+   "had" a scratch directory on Shaheen (past tense), which suggests this may be
+   retired. If /scratch/tmp is gone, delete the Shaheen bullet above. If it is
+   still available, confirm whether it is on Shaheen III and whether a purge
+   policy applies, and say so here. */
+  * **Send us a share link to your own storage**
+    * Share the data from OneDrive, Google Drive, Dropbox, or DataWaha and send us the link. Please make sure the link grants us access.
+  * **Upload it to us directly**
+    * [[https://www.dropbox.com/request/bsatlqy0YQFw7PlYqZSW|Send files to KVL]] — our Dropbox file request, no Dropbox account needed.
+  * **Hand us physical media**
+    * USB drive or external hard drive.
+  * **Email it**
+    * [[help@vis.kaust.edu.sa|Email us]] if none of the above are possible. Best for small files only.
+</WRAP>
+===== How Do I Stream Content to Zone 2? =====
+<WRAP center round help 100%>
+  * [[facility_user_guides#zone_2|Zone 2 User Guide]] — covers ClickShare, SAGE, DesktopStreamer, and the connected PCs.
+</WRAP>