Differences

This shows you the differences between two versions of the page.

--- faq [2024/01/25 07:28] – James Kress
+++ faq [2026/09/07 06:29] (current) – James Kress
@@ Line 1: / Line 1: @@
 ====== Frequently Asked Questions ======
-<WRAP center round help 100%> ===== How Do I Contact the KVL or Request Help? =====
+/* Headings are kept OUTSIDE the <WRAP> boxes on purpose: a heading placed
+   inside a WRAP loses its section-edit button, forcing whole-page edits. */
+===== How Do I Contact the KVL or Request Help? =====
+<WRAP center round help 100%>
   * [[start#contact_us|KVL Contact Info and Social Media]]
+  * For anything else, email us at help@vis.kaust.edu.sa — this creates a ticket so nothing gets lost.
 </WRAP>
-<WRAP center round help 100%> ===== How Do I Acknowledge the KVL's Contributions in My Work? =====
+===== How Do I Acknowledge the KVL's Contributions in My Work? =====
-  * If we have been integral to your work, co-authorship is appreciated
+<WRAP center round help 100%>
+  * If we have been integral to your work, co-authorship is appreciated.
   * If we provided facilities, advice, or basic visualizations, the following acknowledgment is requested:
-    * “This work [or part of this work] was conducted using resources and services at the Visualization Core Lab at King Abdullah University of Science and Technology (KAUST). Specifically, we thank [first name] [last name] for their support in creating the visualizations for this manuscript.”
+<WRAP center round box 90%>
+“This work [or part of this work] was conducted using resources and services at the Visualization Core Lab at King Abdullah University of Science and Technology (KAUST). Specifically, we thank [first name] [last name] for their support in creating the visualizations for this manuscript.”
+</WRAP>
+  * Not sure who to name, or whether co-authorship applies? Ask us at help@vis.kaust.edu.sa.
 </WRAP>
-<WRAP center round help 100%> ===== How Can I Share My Data with KVL for Support? =====
+===== How Do I Find the MPR? =====
-  * **Sharing Data on Ibex**
+<WRAP center round help 100%>
-    * KVL has a scratch directory where you can copy your data. This data will be automatically purged after 60 days.
+Watch this short video for directions to the Multi-Purpose Room (MPR), in Building 1, Level 2, Room 2418:
-      *  ''/ibex/tmp/kvl''
+<WRAP centeralign>
-        * Data from Shaheen can be copied here as well. Shaheen is mounted on ibex from: ''/lustre2''
+{{ youtube>eWRdPnau_Bc?half | Directions to MPR}}
-  * **Sharing Data on Shaheen**
+</WRAP>
-    * Copy data to the Ibex KVL scratch.
-      - Log into Ibex.
-      - Access your data on Shaheen from either your scratch or project directories: ''/lustre2/scratch/...'' or ''/lustre2/project/...''
-      - Copy to our KVL scratch: ''/ibex/tmp/kvl''
-    * OR, use tmp dir directly on Shaheen: ''/scratch/tmp''
-  * **Other options**
-    * OneDrive link
-    * Google Drive link
-    * Dropbox link
-    * DataWaha link
-    * USB drive
-    * Hardrive
-    * Upload to KVL OneDrive: [[https://kaust-my.sharepoint.com/:f:/g/personal/kvlinfo_kaust_edu_sa/EnmU-cKS-RNPhU_pwX9oEBMBDCxC-9S6d6escxK2AAJAsA | Send files to KVL]]
-      * If you get an authentication error with this link, open it in an incognito window, private window, or similat, in your browser. Your computer will then not try and authenticate with Microsoft365, allowing you access.
-    * [[help@vis.kaust.edu.sa|email]] if none of the above are possible
 </WRAP>
-<WRAP center round help 100%> ===== How Do I Stream Content to Zone 2? =====
+===== How Do I Find the Showcase? =====
-  * [[facility_user_guides#zone_2|Zone 2 User Guide]]
+<WRAP center round help 100%>
+Watch this short video for directions to the Showcase facility, in Building 1, Level 2, Room 2304 — this is where Zone 1 and Zone 2 are:
+<WRAP centeralign>
+{{ youtube>eg3_ilXm-Fg?half | Directions to Showcase}}
+</WRAP>
 </WRAP>
+===== How Do I Find the Cubes? =====
+<WRAP center round help 100%>
+Watch this short video for directions to the Cubes facility, in Building 1, Level 2, Room 2428:
+<WRAP centeralign>
+{{ youtube>6_g6t_9uQpM?half | Directions to Cubes}}
+</WRAP>
+</WRAP>
+===== How Can I Share My Data with KVL for Support? =====
+<WRAP center round help 100%>
+Pick whichever of these is easiest for you.
+  * **Copy it to a KVL scratch directory on Ibex**
+    * ''/ibex/tmp/kvl'' — note that data here is **automatically purged after 60 days**.
+  * **Copy it to a KVL scratch directory on Shaheen**
+    * ''/scratch/tmp''
+/* TODO - CONFIRM BEFORE PUBLISHING: the previous version of this page said KVL
+   "had" a scratch directory on Shaheen (past tense), which suggests this may be
+   retired. If /scratch/tmp is gone, delete the Shaheen bullet above. If it is
+   still available, confirm whether it is on Shaheen III and whether a purge
+   policy applies, and say so here. */
+  * **Send us a share link to your own storage**
+    * Share the data from OneDrive, Google Drive, Dropbox, or DataWaha and send us the link. Please make sure the link grants us access.
+  * **Upload it to us directly**
+    * [[https://www.dropbox.com/request/bsatlqy0YQFw7PlYqZSW|Send files to KVL]] — our Dropbox file request, no Dropbox account needed.
+  * **Hand us physical media**
+    * USB drive or external hard drive.
+  * **Email it**
+    * [[help@vis.kaust.edu.sa|Email us]] if none of the above are possible. Best for small files only.
+</WRAP>
+===== How Do I Stream Content to Zone 2? =====
+<WRAP center round help 100%>
+  * [[facility_user_guides#zone_2|Zone 2 User Guide]] — covers ClickShare, SAGE, DesktopStreamer, and the connected PCs.
+</WRAP>