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faq [2026/04/06 13:23] – James Kressfaq [2026/09/07 06:29] (current) – James Kress
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 ====== Frequently Asked Questions ====== ====== Frequently Asked Questions ======
  
-<WRAP center round help 100%> ===== How Do I Contact the KVL or Request Help? =====+/* Headings are kept OUTSIDE the <WRAP> boxes on purpose: a heading placed 
 +   inside a WRAP loses its section-edit button, forcing whole-page edits. */ 
 + 
 +===== How Do I Contact the KVL or Request Help? ===== 
 +<WRAP center round help 100%>
   * [[start#contact_us|KVL Contact Info and Social Media]]   * [[start#contact_us|KVL Contact Info and Social Media]]
 +  * For anything else, email us at help@vis.kaust.edu.sa — this creates a ticket so nothing gets lost.
 </WRAP> </WRAP>
  
-<WRAP center round help 100%> ===== How Do I Acknowledge the KVL's Contributions in My Work? ===== +===== How Do I Acknowledge the KVL's Contributions in My Work? ===== 
-  * If we have been integral to your work, co-authorship is appreciated+<WRAP center round help 100%> 
 +  * If we have been integral to your work, co-authorship is appreciated.
   * If we provided facilities, advice, or basic visualizations, the following acknowledgment is requested:   * If we provided facilities, advice, or basic visualizations, the following acknowledgment is requested:
-    * “This work [or part of this work] was conducted using resources and services at the Visualization Core Lab at King Abdullah University of Science and Technology (KAUST). Specifically, we thank [first name] [last name] for their support in creating the visualizations for this manuscript.”+<WRAP center round box 90%> 
 +“This work [or part of this work] was conducted using resources and services at the Visualization Core Lab at King Abdullah University of Science and Technology (KAUST). Specifically, we thank [first name] [last name] for their support in creating the visualizations for this manuscript.” 
 +</WRAP> 
 +  * Not sure who to name, or whether co-authorship applies? Ask us at help@vis.kaust.edu.sa.
 </WRAP> </WRAP>
  
-<WRAP center round help 100%> ===== How Do I Find the MPR? ===== +===== How Do I Find the MPR? ===== 
-  * Watch this short video for directions to the Multi-Purpose Room (MPR):+<WRAP center round help 100%> 
 +Watch this short video for directions to the Multi-Purpose Room (MPR), in Building 1, Level 2, Room 2418:
 <WRAP centeralign> <WRAP centeralign>
 {{ youtube>eWRdPnau_Bc?half | Directions to MPR}} {{ youtube>eWRdPnau_Bc?half | Directions to MPR}}
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 </WRAP> </WRAP>
  
-<WRAP center round help 100%> ===== How Do I Find the Showcase? ===== +===== How Do I Find the Showcase? ===== 
-  * Watch this short video for directions to the Showcase facility:+<WRAP center round help 100%> 
 +Watch this short video for directions to the Showcase facility, in Building 1, Level 2, Room 2304 — this is where Zone 1 and Zone 2 are:
 <WRAP centeralign> <WRAP centeralign>
 {{ youtube>eg3_ilXm-Fg?half | Directions to Showcase}} {{ youtube>eg3_ilXm-Fg?half | Directions to Showcase}}
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 </WRAP> </WRAP>
  
-<WRAP center round help 100%> ===== How Do I Find the Cubes? ===== +===== How Do I Find the Cubes? ===== 
-  * Watch this short video for directions to the Cubes facility:+<WRAP center round help 100%> 
 +Watch this short video for directions to the Cubes facility, in Building 1, Level 2, Room 2428:
 <WRAP centeralign> <WRAP centeralign>
 {{ youtube>6_g6t_9uQpM?half | Directions to Cubes}} {{ youtube>6_g6t_9uQpM?half | Directions to Cubes}}
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 </WRAP> </WRAP>
  
-<WRAP center round help 100%> ===== How Can I Share My Data with KVL for Support? ===== +===== How Can I Share My Data with KVL for Support? ===== 
-  * **Sharing Data on Ibex** +<WRAP center round help 100%> 
-    * KVL has a scratch directory where you can copy your data. This data will be automatically purged after 60 days. +Pick whichever of these is easiest for you. 
-      * ''/ibex/tmp/kvl'' + 
-  * **Sharing Data on Shaheen** +  * **Copy it to a KVL scratch directory on Ibex** 
-    * KVL had a scratch directory where you can copy your data.  +    * ''/ibex/tmp/kvl'' — note that data here is **automatically purged after 60 days**. 
-      * ''/scratch/tmp'' +  * **Copy it to a KVL scratch directory on Shaheen** 
-  * **Other options** +    * ''/scratch/tmp'' 
-    * OneDrive link +/* TODO - CONFIRM BEFORE PUBLISHING: the previous version of this page said KVL 
-    * Google Drive link +   "had" a scratch directory on Shaheen (past tense), which suggests this may be 
-    * Dropbox link +   retired. If /scratch/tmp is gone, delete the Shaheen bullet above. If it is 
-    * DataWaha link +   still available, confirm whether it is on Shaheen III and whether a purge 
-    * USB drive +   policy applies, and say so here. */ 
-    * Hardrive +  * **Send us a share link to your own storage** 
-    * Upload to KVL Dropbox: [[https://www.dropbox.com/request/bsatlqy0YQFw7PlYqZSW| Send files to KVL]] +    * Share the data from OneDrive, Google Drive, Dropbox, or DataWaha and send us the link. Please make sure the link grants us access. 
-    * [[help@vis.kaust.edu.sa|email]] if none of the above are possible+  * **Upload it to us directly** 
 +    * [[https://www.dropbox.com/request/bsatlqy0YQFw7PlYqZSW|Send files to KVL]] — our Dropbox file request, no Dropbox account needed. 
 +  * **Hand us physical media** 
 +    * USB drive or external hard drive. 
 +  * **Email it** 
 +    * [[help@vis.kaust.edu.sa|Email us]] if none of the above are possible. Best for small files only.
 </WRAP> </WRAP>
  
-<WRAP center round help 100%> ===== How Do I Stream Content to Zone 2? ===== +===== How Do I Stream Content to Zone 2? ===== 
-  * [[facility_user_guides#zone_2|Zone 2 User Guide]]+<WRAP center round help 100%> 
 +  * [[facility_user_guides#zone_2|Zone 2 User Guide]] — covers ClickShare, SAGE, DesktopStreamer, and the connected PCs.
 </WRAP> </WRAP>